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Good questions.
Useful answers.
8 topicsCan I use my existing business domain?
Yes. You can request email for a domain you already own. The setup process checks domain ownership and provides the DNS records needed for mail delivery. Your website can remain with its existing hosting provider.
What is the difference between a mailbox and an alias?
A mailbox has its own login, inbox and storage. An alias is an additional address that delivers to an existing mailbox. Your chosen package specifies the number of mailboxes; alias availability and limits are confirmed with your service configuration.
Is the displayed storage per mailbox or for the whole package?
The storage shown on each plan is the total package allowance. Individual mailbox quotas are agreed during setup. If you need more storage for a particular user, include that in your request so the team can recommend the right allocation.
Can you move email from my current provider?
Request a migration assessment and tell us your current provider, number of users and approximate mailbox sizes. The transfer scope, compatibility, cost and cutover schedule are confirmed before work begins. Existing email should remain available until the migration has been checked.
Can I use Outlook, Apple Mail or my phone?
Seymails supports compatible mail applications through the agreed account configuration. IMAP and SMTP handle email; calendar and contact synchronisation require a separately supported connection. We confirm your Outlook version, devices and required features before activation.
How will my domain be set up for email?
Your onboarding includes the mail routing records required for the service. SPF, DKIM and DMARC configuration should be checked for your domain and any other services that send on its behalf. These controls help authenticate messages; they do not guarantee delivery to every recipient inbox.
How do monthly and annual renewals work?
Choose your preferred billing cycle when requesting a plan. The final invoice confirms the currency, applicable taxes, renewal date and payment methods. Automatic payment collection requires a supported gateway and your authorisation; bank transfers require confirmation of receipt.
What backup and recovery options are included?
Backup availability, retention, restore scope and any recovery charge must be specified in your service agreement. Ask us to confirm these details for your selected service package before placing a live order.